MD Medical Group | Dallas, Fort Worth, Houston, TX

July 9, 2019

Categories

Servio Wilches, PA

MD Family Clinic

3.2

Courtney Neal

18:20 04 Jun 19

This clinic provided their services with excellence. I was very astonished by the level of care this medical clinic had to offer. I literally waited no more than 10 minutes to be serviced. With the type of service they provide and continuing to uphold their values, mission, and vision for their communities, I would recommend this clinic to anyone in the state of Texas. Edna Mariscal, The Regional Director of Operations was extremely helpful aiding in my process. Along with Veronica Salaices, PA-C who was my physician, has exceptional service in providing the best service possible. And also to mention Adriana Delgado as one of the best medical assistants this clinic has to offer.

Veronica Ibarra

14:03 31 May 19

If I could give it a negative star I would! I had an appointment at 8am and was not seen until 9:15!!! What’s the point of an appointment!!? Service is horrible. I came for results that should have been given to me a week ago but they never called me and when I tried calling they always sent me to voice mail. Very unprofessional! The girls at the front have terrible knowledge. Doctors are not even that great- one of them told me “I am just a family doctor, so you’ll have to see a specialist”. Save your time and go else where! I have so many complaints I couldn’t write all of them down even if I wanted to.

jj givens

19:49 14 May 19

was there recently and have to say that the girls there are amazing as always, but everytime that one boy is there they tend to not be as overly excited to be there like they normally are. I have heard him speak and I have heard 5 year olds speak more clearly than him. Is that the type of management my favorite clinic hires? If i see him again I may just have to go elsewhere

Jessica Rubi

21:01 03 Apr 19

Horrible customer service the receptionist is so rude. She said she wasn't able to get me scheduled because my insurance "takes too long" to answer. I just needed at quick appointment. I will never walk through those doors again.

Kassie Young

15:52 19 Mar 19

I Really Liked This Clinic. The Doctors Are Great. The Ladies Are Very Sweet And Professional. Only Problem I Had Was When Calling To Reschedule Or Make An Appointment I Was Left On Hold For Almost An Hour. Other Then That It's A Very Good Place To Take Your Kids Or Yourself.

Adriana Garcia

11:45 18 Feb 19

I was seen at this clinic on Saturday (02/16/2019) the experience was satisfactory. It all started with the lady at the front I believe her name was (Ada), she was so patience and always smiling. Of course, at the beginning the Doctor didn't arrive early, but she didn't hesitated to let us know that the Doctor was on his way. I wish there was more young lady like her everywhere. Oh, and not to say the Dr. he went in and listen to what I had to say, wished I had gotten his name because I really did went in sick. He was also so patience with me. For this reason is why, I give this clinic 5 stars, if possible more. If anyone ever go to this clinic just know that the girls there will treat kindly and with respect.

Maria Cortes

04:33 06 Feb 19

I was seen at the clinic on January 29th and had a rather pleasant experience until I got to the checkout area. The front personnel had a new member that I had not seen before and he was terrible. I have been seen at this clinic multiple times and have never had an issue. The other Hispanic guy, Adrien, has never made me feel like I was a nuisance when I ask questions. I asked the medical assistant who the new kid was, and she responded that his name is Jose and something to the fact that he may be some sort of director. I truly believe this individual requires further intensive training under someone with experience before he is allowed to check patients out again. He lacks common etiquette when it comes to customer service. I was waiting for him to make eye contact and speak to me and he could not be bothered to look at me while he spoke. He also mumbled and spoke in a rather incoherent manner. I could not understand what he was saying to me. I asked him to repeat himself and it took him 3 tries before I was able to finally understand him. He needs to be taught to enunciate when speaking, make eye contact with patients, and to speak up while communicating with people. I felt like I was being checked out by a person that lacked appropriate social skills. I understand that the Americans with Disabilities Act gives civil rights protections to individuals with disabilities; however, someone with Autism or Asperger’s should not be placed in a social situation that makes them uncomfortable nor makes the patients feel uncomfortable at a place of business. Please place this individual in a location where he can be productive while not affecting the clinic business, because if he is a director of some sort then he is a reflection of leadership and that doesn't speak highly at all. To the rest of the staff and management I love them, but one individual will require me to give 1 star.

Javier Garcia

00:45 22 Jan 19

My experienced was great!!! The girls who work the front desk were great! The entire staff was very professional.

Courtney Howell

15:06 17 Jan 19

The lady at the front is so so rude & ignorant. I asked multiple times to schedule my daughters 2 month check up ( she was 1 month at the time ) she kept trying to make an appt for 2 months from that day & wanted to catch an attitude when i corrected her. Ive had an issue with her every single time i have been in there. & also, they wanna play with me about my daughters health apparently. My daughter had an appt last saturday at 9 am about a rash & ended up having a protein allergy from her milk. I was told to switch her formula & we'd recieve a call from a dietician. I was never told what formula, so i took that upon myself to choose what i thought was best for her allergy & never recieved that call. Everytime i call to speak to someone i get hung up on!!! Is there any way i cam report this place or lady to someone? They DO NOT care about their patients.

Katherine Gomez

21:06 16 Jan 19

Muy mal servicio. Fui el lunes de la semana pasada con mis dos hijos. Y hasta la fecha no han enviado la receta a la farmacia que les pedì . hoy dia tengo 20 llamadas hechas y no contestan. Ya tengo que cambiar a mis hijos a otro pediatra. Tenia desde el 2006 con ellos.

Jessica Salazar

03:14 06 Jan 19

I love this after moving back to Dallas 6 years ago we starting comming here again they have everythinh! Doctors dentists and for ur eyes too they us to have a pharmacy too kinda sad that went away but yea pretty cheap place too like me i don't have insurance but it beats the ER who is over 2,000 i recommend thus place yes the wait is long yes they put you on hold so i do say go in person but i mean there a lot of people try Parkland lol then say something about this clinic love you guys!

Sra Martinez

14:27 26 Dec 18

Esta clinica puede estar ocupada, pero los médicos son muy profesionales y las chicas de enfrente hacen lo mejor que pueden con las personas que les gritan a veces. Sorprendidos no han gritado de nuevo. Jaja Como han dicho otros, la espera puede llevar un tiempo sin cita, pero sí te dicen que cuando entras y si eliges quedarte entonces ¿por qué quejarte? . Una vez que estás en la parte de atrás, las chicas de atrás también son profesionales y divertidas. No permita que los pocos comentarios negativos lo obliguen a ir a otro lugar, incluida la sala de emergencias, donde esperará todo el día. En resumen, todos son excelentes personas y gran cuidado, incluidos los precios.

Dreadhead Marcus

18:26 24 Dec 18

Terrible service. My month we gets her medicine through them and they don’t care about customer service at all! Just awful! I’m going to check for other places for my mother. The lady we talked with on the phone was just ready to hang up the phone while we were just trying to see if my mother medicine was correct which it wasn’t! This place is terrible! I am just in disbelief! Why work there if you don’t care about the service if the customers????

Adilene Hernandez

03:34 12 Dec 18

My experience on today at this clinic was great, if I can give more it would be a 10. I was told I can either schedule an appointment or walk in. I know that this place gets busy so I risked it for a walk-in. When I get there they already had a full waiting room. Needless to say I had to wait, but oh well. The girls in the front are amazing and the ones in the back are exceptional as well. The Dr. (Rose) I think was her name also excellent in hearing all my problems and concerns her medical advise helped alot. I read all the negative comments about the wait, but it sure beats going to the ER and wait all day and not get seen. The girls at the front do say it is a bit of a wait so why complain if you decided to stay anyways. As for appointments same thing, it gets busy. I hope my stars and review helps this place that makes it very affordable for us all including prices for no insurance. Great Job, excellent team of Ladies.

freeblood

17:27 11 Dec 18

Too bad I can not give zero stars or negative stars. I went in for an appointment, waited over 2.5 hours to see the doctor. The Dr wrote a prescription she said would cost about $20. However, when I got to the pharmacy, it was $140. When I called the following morning, the receptionist hung up on me twice, then told me the Dr would call a different prescription in to a different pharmacy. I called at 8:45am. When I called back hours later to check on it, at 11:15am, I was told the Dr would get to it when she got around to it but it would not be today. . It would have taken 5 mins max for the Dr to make the call. I have been put on hold repeatedly, and the receptionist has been unfriendly and completely lacking in empathy. They do not care if you are in pain or suffering, they just can not be bothered.

julio garcia

01:18 03 Dec 18

Our experience was great on Saturday. I was told I can either schedule an appointment or walk in on Saturday. I know that this place gets busy so I risked it for a walk-in. When I get there they already had a about 15 people signed in and it wasn't even 830 yet. Needless to say I had to wait, but oh well. The girls in the front are amazing and the ones in the back are exceptional as well. I read all the negative comments about the wait, but it sure beats going to the ER (Parkland) and wait all day and not get seen. The girls at the front do tell us it is a bit of a wait so why complain if you decided to stay anyways. As for appointments same thing, it gets busy. I hope my 5 stars and review helps clear it up for this place that makes it very convenient for us all including prices for no insurance. Keep it up guys!

Selene Isis

20:09 20 Nov 18

I had an appointment at 10 and its 2:08 and i still have not been seen they take forever to help there patients.

Talia Jackson

22:04 11 Oct 18

the worst doctor's office I have ever visited in my life... the front office was the worst and no help

Sandra Rodriguez

18:23 05 Oct 18

If I could give this place 0 stars I would . Such a horrible experience . I will never go back. You should avoid this place too!! I took my 1 year old BABY for a possible hernia, we are in between insurance so I even paid CASH. The doctor and the manager were probobly the only good thing about this place. Not only is it dirty . The front desk staff is horrible I have been calling since Monday and been put on HOLD FOR 1 hour, I called from multiple phones and I had them all waiting to try and get some HELP. My babys health clearly was not important to them. I finally gave up on Thursday and just went in for my follow appointment. I get there this morning (Friday) at 10:20 my set appointment was for 11. I complained about the phones and she completely ignored me saying “we were busy” well if you are so busy maybe your doctor needs more staff. I TOO WORK AT A DOCTORS OFFICE. So i completely understand when a clinic is busy. BUT Phone calls are your major way of getting patients! I don’t understand how this clinic is still functioning . THEN they call me back to charge me $65 for office visit NOT EVEN knowing what I’m coming in for. I told her i was there for results she said “WELL THE RESULTS ARE NOT IN” and neither is the doctor he saw last time, SO WHY DID I HAVE AN APPOINTMENT AND NO ONE CONTACTED ME! I ask her to let me speak to her manager, whoever the rude girl at the front. And while i remained sitting there i heard the manager CALL RELIANCE IMAGING FOR MY SONS report, meaning they NEVER had it.. but it was ready and when it was faxed over the front desk was refusing to give me the copy of my son report, for an ultrasound i paid cash for!! AVOID THIS PLACE AT ALL COST!!!! They are horrible!!!

La Chikilla

20:19 13 Sep 18

Malísima, no respondenden pronto y te dejan esperando nomas de 20 mts .. Malisisma 0 ☆ tienes que poner una estrella para comentar pero definitivamente 00000

Alexis Lewis

23:42 13 Jun 18

If I could give ZERO stars I would. I’ve had one of the worst experiences of my life dealing with these people. Everything started when I came here to get my FMLA paperwork signed for my job. I was never notified all children’s pediatric switching to MD Kids pediatric. They told me because of the transition none of the doctors there have their certificates to see a bluecross blue shield patient. They sent me to the clinic down buckner in the MD family clinic. When I got there they tried to make me pay a copay for my daughter to be seen in order to sign the paperwork. I let them know she had just been seen at the clinic I just came from a few weeks ago. After a few minutes of going back-and-forth the office manager finally decided to let her be seen by Coding it as something else. I explained everything to the doctor that was seeing my daughter. I gave her the paperwork on Tuesday she advised it would be ready by Friday. I called Friday and they let me know it wasn’t ready so I came Monday to pick it up. After me coming up there and then they still tell me it’s not ready I went to work. After the whole day went by I called around 5 o’clock to check on the paperwork. I was told again the paperwork wasn’t ready and they were looking for the provider. They then call me back around 5:30pm and left me a voicemail saying something happened to the paperwork and they needed me to resend it. I resent the paperwork on Tuesday and was told they will call me when it’s done. They called a few hours later I went to pick it up and it wasn’t filled out correctly. So I let them know they tell me they will call me when it’s fixed. The day goes by no call. I drive back Wednesday I’m told they can’t fill it out I have to take it back to the other clinic. Now I’m up set at this point it’s the day before it’s due and they are giving me the run around. They send it over to the other clinic I drive back that way and they tell me they don’t have any of my child’s medical information and can’t sign the form, but there is a lady who comes in at 1pm who was there who can sign them. I told them I’m on a short time schedule and was advised they are open until 6pm. I wait 2pm comes around no call so I call them I’m told the lady Jennifer I believe her name was is at lunch an they will give me a call back as soon as she gets back. 4:30pm rolls around and I am still waiting. I call the clinic I’m told that the provider is seeing patients hasn’t had a chance to look at her notes and she will call back when she is done with the patients. 5:15pm comes no call so I drive up to the office I make it there by 5:45pm. The office is closed. No call. No paperwork.

Briana Quintero

15:24 09 Mar 18

Front desk was absolutely kind! And the medical assistant was AMAZING, she was very gentle and caring. She did not rush me like my previous experience I had with medical assistant. Then the Nurse Practitioner(Rose) I believe that was her name she was incredible! Answer all my questions and attended me so well! Thanks you all for being an AMAZING team! Keep up the good work ladies? I wished I’d know the other two ladies names! My appt experience was on 03/8/2018 @ 11:00AM Sincerely, Briana Quintero

Leslie L

22:35 24 Jan 18

So unprofessional. You can supposly walk in or even if you have an appointment as early as they open, they still attend you 2-3 hours later. Their only excuse is that they don't have rooms. If you call they tell you hold on a moment and leave you hanging up to 25 minutes until you get tired and hang up. Do not recommend.

I’m Darcey

09:57 24 Jan 18

Very unprofessional!!!! I would give them no star but I can’t! 1st location in Garland said I can walk in on Tuesday or Saturday I arrived at 10am. Only to schedule me for a 11:40 appointment on Buckner .... arrived at 11:30 only for them to send me about 6 doors down to the correct location at 11:55 and I was told I couldn’t be seen until 1:40pm as if I have hours and hours to waste!

Teresa Sanchez

12:58 07 Oct 17

great!!!! Very concern, firm, works with u on ur health, extremly caring personalties.

HildA Gutierrez

13:35 02 May 17

Much better that a few months before nut they still need to work with the staff people and the time and Dr Rose Tuguta is the best doctor my kids have had

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