Dear patient,

MD Kids Pediatrics strives to provide the highest quality care for your child and maintain same-day access for children. We are also listening to your concerns about the length of time you wait to see the clinician. We are committed to improving your experience in our office. We have begun a process to improve our ability to see you as close to your appointment time as possible and reduce wait times.

To successfully do this, we need your help with the following policies at the Bachman Lake and McKinney clinics:

  • Walk-In Policy
    • We do not accept walk-ins without an appointment. Walk-ins lead to increased wait times for scheduled patients. If you arrive without an appointment, we will schedule your child for the next available appointment time. *Please note: scheduling your child for the next available appointment time may require you to return later the same day or refer to another location. To avoid having to return later, we recommend scheduling an appointment prior to coming in. You can visit our website at or, call/text 888-776-5252 to schedule your appointment. You can also schedule an appointment via your Patient Portal

We thank you for your feedback and we hope you understand that these new policies are intended to help us complete your visit in a timely manner.

Sincerely, The Clinicians and Staff of MD Kids Pediatrics

If you have questions about this change, please email us at