Adult Telemedicine

Adult Telemedicine FAQ

Who can be seen and treated in Adult Telemedicine
Any established patient can be seen and treated through this platform, as long as it meets the Telemedicine criteria for care.

Will patients get a bill if they are treated through the Adult Telemedicine platform?
Regardless of a patient's insurance coverage, an Adult Telemedicine visit is treated the same as an in-office visit. Patients will be billed for
any copays or deductibles they are responsible for.

What health insurance plans can be seen on Telemedicine platform?
We accept all health insurance plans.

Is there a self-pay/cash pay price?
Yes, there is a self-pay option available. The current self-pay rate is $59. Please note that this will be billed after the visit.

What are the hours of operation to be seen for Adult Telemedicine?
Adult Telemedicine is available for Texas patients 7 days a week, 6:00 p.m. - 10:00 p.m. Holidays included.

Do patients have to schedule an appointment?
Yes, call 1-888-776-5252 to schedule an appointment.

How long are the visits typically and is there a wait?
Currently, the wait time is very low in TX – less than 6 minutes.

Is it hard to connect to see a provider? How easy is it to see a clinician?
Virtual visits are simple! After scheduling your appointment, you will receive a text message with a link to join the visit. All you need is a mobile device with cellular service or Wi-Fi connectivity.

Are the clinicians Spanish speaking?
Yes, many are. This info can be found in each clinician’s profile, translation is available

Can prescriptions, laboratory testing and referrals be made using Telemedicine?
Yes, our clinicians can prescribe medications, order tests and/or
make referrals to specialists

What are some common concerns seen on Adult Telemedicine?

•Cough, Cold, Flu, Allergies
•Strep, COVID-19, Concerns
•Behavior Health Concerns
• Bug and Insect Bites, Stings, Head Lice
•Injury or Infections
•Mouth Sores
•Pink Eye, Dry Eyes
•Nosebleeds, Runny Nose
•Gastrointestinal Issues
•Menstrual Cramps
•Sleep Issues
•Skin Concerns
•Acne, Rashes, Warts, Eczema, etc.
•Any after-hours advice or questions for the doctor
•Questions about refills, earlier visits, lab work, urgent referrals, and more.